Privacy Policy

Effective Date: Jan 01, 2025

AZ Digital Inc. (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information in connection with our WhatsApp Chat Button Shopify App (the “App”) and related website pages. By installing or using the App, you agree to the collection and use of information as described here.

1. Information We Collect

1.1 Shopify Store Data

When you install our App on your Shopify store, Shopify provides us with the following:

• Shop domain (e.g. examplestore.myshopify.com)
• Access token (to authenticate API calls)
• Basic store information (name, email, currency, time zone)

1.2 Webhook & Usage Data

We subscribe to standard webhooks (e.g. app/uninstalled, scopes_update, GDPR) to manage installations. We also log:

• App usage events (button clicks, feature settings changes)
• Error and debug logs (to troubleshoot issues)

1.3 Cookies and Session Tokens

We use Shopify App Bridge session tokens and may set secure, first-party cookies in your browser to maintain your logged-in state within Shopify Admin.

2. How We Use Your Information

• App functionality: Authenticate requests, render the chat widget, and manage settings.
• Configuration & Support: Load your saved button settings (colors, position, message) and provide troubleshooting.
• Analytics & Improvement: Analyze aggregate usage to enhance features, fix bugs, and improve performance.

3. Data Sharing and Disclosure

We do not sell or rent your store data. We only share information in the following cases:

• Service providers: Third-party hosting (Render), logging, and analytics tools—under strict confidentiality.
• Legal requirements: To comply with law, respond to legal process, or protect rights and safety.
• Shopify audit: If Shopify requests verification of our compliance with its Partner and GDPR requirements.

4. Data Retention

• Active installations: We retain your store's access token and settings as long as your App remains installed.
• Uninstallation: Upon receiving the app/uninstalled webhook, we delete your session records and any personally identifiable data within 30 days.
• GDPR requests: We honor requests to redact or erase data as required under "CUSTOMERS_REDACT" and "SHOP_REDACT" webhooks.

5. Your Rights

• Access & Portability: You can request a copy of the data we hold about your store.
• Rectification & Deletion: You may ask us to correct or delete your store's data at any time.
• Data Requests: Send your request to support@azdigitalinc.com.

6. Security

We implement industry-standard safeguards (TLS encryption, secure session tokens, least-privilege access) to protect your data in transit and at rest. However, no method is 100% secure—please notify us immediately if you suspect any breach.

7. Children's Privacy

Our App is not intended for minors under 16. We do not knowingly collect personal information from minors.

8. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post the new "Effective Date" here and may notify you via email or Shopify Partner announcements.

9. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact:

AZ Digital Inc.
Email: support@azdigitalinc.com
Address: 338 Baverstock, Cres, Milton ON, Canada

This Privacy Policy applies only to our WhatsApp Chat Button app and our websites. For Shopify's own privacy practices, see Shopify's Privacy Policy.